1. Acceptance of Terms

By accessing and using Hiveflow's AI workflow orchestration platform, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily use Hiveflow for personal and commercial purposes. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to reverse engineer any software contained on the platform
Remove any copyright or other proprietary notations from the materials

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for:

Safeguarding your password and all activities under your account
Notifying us immediately of any unauthorized use
Ensuring your account information remains accurate and up-to-date

4. Prohibited Uses

You may not use our service:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information
To probe, scan, penetration-test or attempt to breach the security or authentication of the platform without prior written authorization
To circumvent multi-tenant isolation, rate limits, or usage/credit controls
To submit data you do not have the lawful right to process, or to use the AI agents to generate unlawful, infringing or harmful content
To attempt to extract system prompts, credentials, or another tenant's data through prompt injection or similar techniques

5. Customer Data & Ownership

As between the parties, you retain all rights to the data you submit into your workflows ("Customer Content"). You grant Hiveflow a limited license to process Customer Content solely to provide the service, as configured by you and governed by the applicable Data Processing Agreement. Hiveflow does not use Customer Content to train foundation or machine-learning models. You are responsible for having the necessary rights and consents for the data you submit.

6. AI Outputs & Disclaimer

HiveFlow orchestrates third-party and configurable AI models. AI-generated outputs may be inaccurate, incomplete or unsuitable for a given purpose and do not constitute professional, legal, financial or other advice. You are responsible for reviewing outputs before relying on or acting upon them, and for implementing appropriate human oversight (including the platform's human-in-the-loop controls) where decisions carry material risk.

7. Service Availability

We reserve the right to withdraw or amend our service, and any service or material we provide, in our sole discretion without notice. We do not warrant that our service will be uninterrupted, timely, secure, or error-free.

8. Limitation of Liability

In no event shall Hiveflow or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Hiveflow's platform.

9. Plans, Subscriptions and Billing

What we sell

Hiveflow is offered on a free plan and on paid plans. Paid plans are subscriptions: they renew automatically for the same period unless cancelled, and are charged in advance. The title, length and price of a subscription are shown before you confirm the purchase, and current prices are published at hiveflow.ai. All prices are in US dollars unless stated otherwise, and may be subject to taxes collected by the payment processor for your location.

Each plan sets limits on how much you can have and run: how many automations, how many runs per month, and how many can run at the same time. The limits of each plan are published with its price, and they apply from the moment the plan takes effect.

Automation runs consume credits, which measure the compute and the AI model usage your flows and agents require. Paid plans include a monthly allowance of credits, and additional credits can be purchased separately. Credits are not money: they cannot be transferred between accounts, cannot be exchanged for cash, and have no value outside the service. When your credits run out, automations stop running until the allowance renews or you add more.

We do not currently offer a free trial of any paid plan. If we introduce one, its length and the price that applies afterwards will be disclosed before you sign up.

Purchases made through the Apple App Store

If you subscribe or buy credits inside our iOS app, Apple is the seller of record and processes the payment. The following applies:

The subscription renews automatically at the price and for the period shown at the time of purchase. Your Apple Account is charged within 24 hours before the end of each period.
It renews unless you cancel at least 24 hours before the current period ends. Cancelling stops future renewals; the period you already paid for runs to its end.
You manage and cancel the subscription in your Apple Account settings. We cannot cancel an App Store subscription on your behalf, and neither deleting the app nor deleting your Hiveflow account cancels it.
Refunds for App Store purchases are decided and issued by Apple under its own policies. We cannot issue them. If Apple asks us how much of a purchase you had already used, we answer with that usage figure.
Credit packs bought in the app are one-time purchases and do not renew.
Purchases are tied to the Hiveflow account that was signed in when you bought them. On a new device, sign in to the same account and use Restore Purchases to recover an active subscription.
Our subscriptions are not enabled for Family Sharing.

Purchases made on our website

Subscriptions purchased on hiveflow.ai are billed by our payment processor and renew automatically until cancelled. You can cancel at any time from your account, effective at the end of the current period. We do not refund periods already elapsed, except where the law requires it.

Prices on our website and in our iOS app may differ, and each channel is cancelled where it was purchased.

Changes, upgrades and non-payment

Upgrading to a higher plan takes effect immediately. Downgrading takes effect at the end of the current period, so you keep what you paid for.
If we change the price of a plan, we will give you notice before it applies. A price change never affects a period you have already paid for, and for App Store subscriptions Apple asks for your consent before charging the new price.
If a renewal payment fails, you keep access to your account and you keep your credits: you can sign in, see everything, spend the balance you already have and update your payment method. What changes is your plan limits, which drop to those of the free plan until the payment succeeds — so you can keep one automation running rather than all of them. We do not delete your flows or your data because of a failed payment, and your full limits come back as soon as the payment goes through.
Enterprise plans are governed by the written agreement signed with your organization. Where that agreement and these Terms disagree, that agreement prevails.

10. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at legal@hiveflow.ai